Privacy Policy

Welcome to PixelCube Academy.

PixelCube Academy (“PixelCube Academy”, “we”, “us”, or “our”) is an online learning platform operated by [Legal Company Name].

We respect your privacy and are committed to protecting the personal information you provide when using our website, student dashboard, courses, learning resources, assessments, certificates, physical learning services and other related services.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you interact with PixelCube Academy.

By accessing or using PixelCube Academy, you acknowledge the practices described in this Privacy Policy.

Our handling of personal data is intended to comply with applicable laws of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as amended from time to time.

Depending on how you use PixelCube Academy, we may collect the following categories of information.

Account and Identity Information

This may include:

• Full name
• Email address
• Telephone number
• Username
• Profile photograph
• Date of birth, where required
• Student or account identification information

Course and Learning Information

We may collect information relating to:

• Courses in which you are enrolled
• Lesson progress
• Completed lessons
• Learning activity
• Assignment submissions
• Quiz results
• Examination results
• Practical assessments
• Certificates
• Course completion status
• Learning time and activity records
• Academy Pass eligibility or status
• Employmentship eligibility or participation, where applicable

Payment and Transaction Information

When you purchase a course or other paid service, we may collect or receive:

• Transaction reference numbers
• Payment status
• Amount paid
• Invoice or receipt details
• Purchase history
• Payment method information provided by our payment service providers

Where payments are processed by a third-party payment gateway, your full card or banking credentials may be collected and processed directly by that payment provider rather than by PixelCube Academy.

Technical and Usage Information

We may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Login activity
• Session information
• Pages or lessons accessed
• Course video activity
• Security logs
• Error logs
• Cookies and similar technologies

This information may be used to operate the platform, protect accounts, improve performance and prevent abuse or unauthorized access.

Communications

If you contact us, we may retain communications such as:

• Emails
• Support requests
• Feedback
• Complaints
• Survey responses
• Messages submitted through contact forms

We may collect personal information:

• When you create an account
• When you enrol in or purchase a course
• When you update your profile
• When you watch lessons
• When you complete quizzes, assignments or examinations
• When you request or receive a certificate
• When you make a payment
• When you contact our support team
• When you subscribe to notifications or marketing communications
• Automatically through cookies, system logs and similar technologies
• Through authorized service providers supporting the operation of PixelCube Academy

We may process your information for purposes including:

Providing Our Services

To:

• Create and manage your account
• Enrol you in courses
• Deliver course content
• Track course progress
• Save lesson completion
• Manage assignments and assessments
• Issue and verify certificates
• Provide student dashboard functionality
• Determine eligibility for applicable Academy features

Payments and Administration

To:

• Process payments
• Confirm transactions
• Issue receipts
• Manage refunds
• Prevent fraudulent transactions
• Maintain business and accounting records

Communication

To:

• Send account notifications
• Send course updates
• Provide support
• Send security notices
• Notify you of important service changes

Where permitted by law and subject to your preferences, we may also send information about new courses, promotions and other PixelCube Academy services.

Security and Fraud Prevention

We may process data to:

• Prevent unauthorized account access
• Detect account sharing
• Protect course content
• Investigate suspicious activity
• Prevent fraud
• Protect PixelCube Academy systems and users

Platform Improvement

We may analyse aggregated or usage information to improve:

• Course content
• Student experience
• Website performance
• Platform functionality
• Learning features
• Technical reliability

Where required under applicable data protection law, PixelCube Academy may process personal information on one or more lawful grounds, including:

• Your consent
• Performance of a contract with you
• Steps necessary before entering into a contract with you
• Compliance with legal obligations
• Our legitimate interests, where those interests are not overridden by your rights and interests
• Other grounds permitted under applicable Sri Lankan law

Where processing is based on your consent, you may withdraw that consent subject to applicable law.

PixelCube Academy may use cookies and similar technologies to:

• Keep you signed in
• Maintain secure sessions
• Remember preferences
• Analyse website performance
• Understand how users interact with the platform
• Detect security threats and suspicious activity

Some cookies may be essential for PixelCube Academy to function correctly.

Where legally required, users will be provided with appropriate choices regarding non-essential cookies.

We do not sell your personal data.

We may share information only where reasonably necessary with service providers such as:

• Cloud hosting providers
• Database and infrastructure providers
• Email delivery providers
• Payment gateways and banks
• Video hosting and content-delivery providers
• Analytics providers
• Authentication providers
• Customer-support providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where required by law

Such parties should receive only the information reasonably necessary to perform their relevant services.

Some technology providers used by PixelCube Academy may operate servers or infrastructure outside Sri Lanka.

Where personal data is transferred or processed outside Sri Lanka, we will take reasonable steps and implement appropriate safeguards required under applicable Sri Lankan data protection law.

We retain personal information only for as long as reasonably necessary for:

• Providing our services
• Maintaining academic and certificate records
• Maintaining transaction and accounting records
• Resolving disputes
• Preventing fraud
• Protecting our legal rights
• Meeting applicable legal or regulatory requirements

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

PixelCube Academy uses reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Alteration
• Destruction
• Misuse

These measures may include authentication controls, restricted access, encryption or secure transmission technologies, logging and monitoring, and other appropriate information-security practices.

However, no online system can guarantee absolute security.

Subject to applicable Sri Lankan law, you may have rights to:

• Request access to personal data relating to you
• Request correction or completion of inaccurate or incomplete information
• Request deletion of personal information in circumstances permitted by law
• Withdraw consent where processing is based on consent
• Request that certain processing be stopped where permitted by law
• Receive information regarding how your data is processed
• Raise a complaint regarding the processing of your personal data

Requests may require reasonable identity verification before being processed.

PixelCube Academy may provide educational services to younger learners where appropriate.

Users under the age of 18 should use paid services with the knowledge and consent of a parent or legal guardian where required.

When processing information relating to children, PixelCube Academy will take additional care appropriate to the nature of the data and applicable legal requirements.

You may unsubscribe from promotional communications using the unsubscribe option provided in the relevant communication or by contacting us.

Administrative, security, payment and course-related messages may still be sent where they are necessary for providing your services.

PixelCube Academy may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites or services that we do not control.

Users should review the privacy policies of such third parties before providing personal information.

We may update this Privacy Policy to reflect changes in:

• Our services
• Technology
• Legal requirements
• Business operations

The updated version will be published on this page together with an updated “Last Updated” date.

Material changes may also be communicated through the platform or other appropriate channels.