Refund Policy

We want students to understand the terms of their purchase before enrolling.

This Refund Policy explains when payments made to PixelCube Academy may qualify for a refund.

This Policy should be read together with our Terms of Use.Read the Terms of Use

Nothing in this Policy limits any mandatory rights available to consumers under applicable Sri Lankan law.

Before purchasing a course, students should review:

• Course description
• Curriculum
• Duration
• Course format
• Required software or equipment
• Prerequisites
• Assessment requirements
• Certificate requirements
• Pricing
• Payment arrangements
• Access period
• Any physical attendance requirements

If you are uncertain whether a course is suitable, please contact PixelCube Academy before completing payment.

Unless a different refund condition is clearly stated for a particular program, a student may request a refund within 7 calendar days from the original purchase date, provided that the course has not been substantially consumed or completed.

For the purpose of this policy, PixelCube Academy may consider factors including:

• The percentage of course content accessed
• Assessments attempted
• Assignments submitted
• Live sessions attended
• Certificates already generated
• Other significant use of the purchased service

As a recommended operating rule, PixelCube Academy may normally consider a course substantially consumed once approximately 10% or more of its learning content has been accessed.

A refund may be approved where:

Duplicate Payment

You were charged more than once for the same purchase.

Verified duplicate transactions will normally be refunded in full.

Payment Completed but Access Not Provided

Payment was successfully completed but course access was not provided due to a PixelCube Academy technical or administrative error and we are unable to resolve the problem within a reasonable period.

Course Cancelled by PixelCube Academy

If PixelCube Academy cancels a paid course and cannot provide a reasonable alternative, affected students may receive:

• A full refund; or
• A transfer to another suitable course, where the student agrees.

Eligible Early Cancellation

You submit your request within the applicable refund period and have not substantially used the course.

Exceptional Circumstances

PixelCube Academy may consider other exceptional requests on a case-by-case basis.

Supporting documentation may be requested where reasonably necessary.

Subject to applicable consumer law, refunds would normally not be provided where:

• The refund period has expired
• A substantial portion of the course has already been accessed
• The student has completed the course
• A certificate has already been issued after successful course completion
• The student simply changes their mind after substantially consuming the digital course
• The student fails to complete the course
• The student's personal schedule changes
• The student fails an examination or assessment
• Access is suspended due to serious violations of the Terms of Use
• The student has engaged in account sharing or course piracy
• The student's device or internet connection does not meet clearly communicated technical requirements
• The student expected employment, income or other results that were never guaranteed by PixelCube Academy

This section does not affect rights that cannot legally be excluded.

Before requesting a refund because of a technical issue, please contact our support team.

We will reasonably attempt to resolve problems such as:

• Unable to log in
• Course not appearing in dashboard
• Video playback errors
• Payment status errors
• Certificate-generation issues
• Platform-related technical problems

A technical problem that can be reasonably resolved does not automatically qualify for a refund.

Where a course is purchased using an approved instalment arrangement:

• Each instalment remains subject to the agreed payment schedule
• Failure to make a required payment may result in temporary suspension of access
• Refund eligibility for amounts already paid will be assessed under this Refund Policy

Joining an instalment plan does not automatically create an unrestricted right to cancel after substantial course use.

Where appropriate, PixelCube Academy may offer a course transfer instead of a refund.

Transfers may depend on:

• Availability
• Course price differences
• Progress already made
• Course start dates
• Academic requirements

A transfer will only be applied after agreement with the student.

Courses purchased during promotions remain covered by this Refund Policy unless specific additional conditions were clearly disclosed before purchase.

Promotional pricing does not remove mandatory consumer rights.

Send your refund request to:

Email: [refunds@yourdomain.com]

Include:

• Student name
• Registered email address
• Course name
• Order or transaction number
• Payment date
• Amount paid
• Reason for the request

We may request additional information reasonably required to verify the transaction.

Submitting a request does not automatically mean that the refund has been approved.

PixelCube Academy will review:

• Payment records
• Enrolment details
• Course usage
• Request date
• Relevant circumstances

We will then communicate whether the refund is:

• Approved
• Declined
• Partially approved, where appropriate
• Replaced by another agreed remedy

Once approved, PixelCube Academy will normally initiate the refund within 7–14 business days.

The time required for funds to appear in your account may vary depending on:

• Your bank
• Card issuer
• Payment gateway
• Original payment method

PixelCube Academy cannot control additional processing time imposed by external financial institutions.

Refunds will normally be made through the original payment method where reasonably possible.

Alternative verification may be required if the original payment method cannot be used.

Where a refund is caused by an error attributable to PixelCube Academy, we will normally seek to return the applicable amount paid by the student subject to applicable law.

For discretionary refunds, any treatment of non-refundable third-party transaction charges will be clearly communicated before the refund is finalized.

Students are encouraged to contact PixelCube Academy first where there is a payment dispute.

Submitting a fraudulent or knowingly false chargeback may result in investigation and restriction of the relevant account.

Nothing in this section prevents a consumer from exercising legitimate rights available through their bank, payment provider or applicable law.

PixelCube Academy may update this Refund Policy periodically.

A revised policy will normally apply to purchases made after its effective date unless applicable law requires otherwise.